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How do I submit a ticket directly to Sophos Community support?
I've already called Customer Care, but they redirect me to here.
I got 2 notifications of firstname.lastname@example.org recieving a "Master of Upload Achievement" and "Popular File Achievement" from Sophos community. When I go to reset the password using the email@example.com using the code from "Microsoft on behalf of Sophos" it validates. When i enter the reset password, it tells me that "Authentication failed. Please check your credentials and try again."
Any reason why I would be recieving these achievement notices from your system on a email account I do not remember using? I would like to get this resolved, as if the account does exist, and I don't have access to it, someone may have created it for nefarious purposes.
These email notifications may be related to a recent Community platform update as these are new Community achievements and related to previous account activity on your (old?) account landis (see here) from 5-7 years ago.
Let me know if you would like me to merge your accounts together?
Which accounts are you referencing? The account I created now to login was temporary to post this support. The Gmail account I could not login to as it would not let me change the password.
I have the personal email firstname.lastname@example.org, and business email@example.com, although I need to change the email address for the business one at some point. These 2 should not be merged.
I just need to be able to login to the firstname.lastname@example.org account, which I believe would resolve the issue, but it is not letting me reset the password for the account, even though I receive the reset emails.
Apologies for the confusion. The Sophos Community uses your SophosID account for authentication. Please visit id.sophos.com to reset the password for your account.
I've created a quick entry in our getting started wiki here and removed this invalid option from the Settings profile page.
Please send me a PM if you continue to experience issues.