Sophia Community support ticket

I got 2 notifications of landis1973@gmail.com recieving a "Master of Upload Achievement" and "Popular File Achievement" from Sophos community. When I go to reset the password using the landis1973@gmail.com using the code from "Microsoft on behalf of Sophos" it validates. When i enter the reset password, it tells me that "Authentication failed. Please check your credentials and try again."

Any reason why I would be recieving these achievement notices from your system on a email account I do not remember using? I would like to get this resolved, as if the account does exist, and I don't have access to it, someone may have created it for nefarious purposes.

Hi Kevin,

These email notifications may be related to a recent Community platform update as these are new Community achievements and related to previous account activity on your (old?) account  (see here) from 5-7 years ago.

Let me know if you would like me to merge your accounts together?

Regards,

Which accounts are you referencing?  The account I created now to login was temporary to post this support.  The Gmail account I could not login to as it would not let me change the password.

I have the personal email landis1973@gmail.com, and business kfleharty@adclinic.com, although I need to change the email address for the business one at some point.  These 2 should not be merged.

I just need to be able to login to the landis1973@gmail.com account, which I believe would resolve the issue, but it is not letting me reset the password for the account, even though I receive the reset emails.

I just need to be able to login to the landis1973@gmail.com account, which I believe would resolve the issue, but it is not letting me reset the password for the account, even though I receive the reset emails.

Apologies for the confusion. The Sophos Community uses your SophosID account for authentication. Please visit id.sophos.com to reset the password for your account.

I've created a quick entry in our getting started wiki here and removed this invalid option from the Settings profile page.

Please send me a PM if you continue to experience issues.

I tried this.  It still does not work.

Hi Kevin,

Sending you a PM to follow up further.