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Access Denied when Opening Support Ticket... unable to proceed

Hi,

Trying to open a case, but I'm receiving this unexplained Access Denied error. Is the system down? I accessed it via the main support page, and also tried logging into my Sophos account but that did not help.

What's going on?

Access Denied

You don't have permission to access "secure2.sophos.com/.../describe-issue.aspx" on this server.

Reference #18.ed23fea5.1581432310.193e531

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+1 Shweta over 4 years ago

Hi Joshua Guinn

I have just checked the website appears to be working fine, would you please try to check on another browser and see if it is working for you?

Shweta

Community Support Engineer | Sophos Technical Support
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+1 Shweta over 4 years ago

Hi Joshua Guinn

I have just checked the website appears to be working fine, would you please try to check on another browser and see if it is working for you?

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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0 Joshua Guinn over 4 years ago in reply to Shweta

Hi Shweta,

Per your suggestion, I tested in Firefox and it worked. However, I then went back to Vivaldi to verify I could still replicate the issue, and it is also working there now! Seems to have been a blip in the Matrix, but all is working now.

Thanks for your time!
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0 Shweta over 4 years ago in reply to Joshua Guinn

Hi Joshua Guinn

Glad to know that issue has been resolved for you, feel free to contact us for any further concerns.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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