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Releasing Quarantined emails

When I release quarantined spam messages, they bounce right back into being quarantined as spam. The emails are legitimate and I have added the their domain name to Spam Check Exceptions but these emails do a loop back into quarantine.

Any suggestions ?

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0 Yashraj S over 5 years ago

Hi Keith Wettlaufer

Please let us know which Sophos product you are using. It would be great if you could provide more details regarding your environment like the version of the Sophos product, how it is set up, etc.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Keith Wettlaufer over 5 years ago in reply to Yashraj S

We are using a Sophos XG135, Firmware SFOS 17.5 9 MR-9 .

This one is one sample where an email was Rejected & Quarantined. I released it & it looped back through to being Rejected & Quarantined again. As mentioned, I had added the senders domain name into the Spam Check Exceptions list
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0 Shweta over 5 years ago in reply to Keith Wettlaufer

Hi Keith Wettlaufer

I would request you to post XG related queries here, as we have another community forum for XG products.

Shweta

Community Support Engineer | Sophos Technical Support
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