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Slow response times on the Community site

BAlfson

Overall, the server for this seems to be overwhelmed - too little RAM and too few CPU cycles,  It took over a minute for a PM from SureWin to appear.

I still don't understand why it had to bring up his profile first.  Maybe I clicked on something I shouldn't have, but I thought I was clicking on the message, so perhaps there's something that could be improved in the interface.

Cheers - Bob

PS Please, please, please get rid of the suggestion box when typing in the subject.  I had to fight the blasted thing for over a minute before I could figure out how to get past it.  It's like a younger sibling pestering you with questions - is this what you want?



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  • Hi Bob,

    Regarding the slowness you experience with the site: You mentioned receiving a PM was slow (over a minute). I believe on other threads you believe the site is generally slow.

    I've been talking to our IT team and they need examples of 'what is slow' and 'what is acceptable'. As slowness is subjective I thought I'd come back to you and ask if you had some examples of what is slow, how slow is slow, and what would be a reasonable time. Can you help with examples?

    Hardware-wise the site is a SaaS platform so RAM and CPU specs shouldn't been a problem.

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Hi Bob,

    Regarding the slowness you experience with the site: You mentioned receiving a PM was slow (over a minute). I believe on other threads you believe the site is generally slow.

    I've been talking to our IT team and they need examples of 'what is slow' and 'what is acceptable'. As slowness is subjective I thought I'd come back to you and ask if you had some examples of what is slow, how slow is slow, and what would be a reasonable time. Can you help with examples?

    Hardware-wise the site is a SaaS platform so RAM and CPU specs shouldn't been a problem.

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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