• Sophos Community will be unavailable on Saturday, September 12th for approximately 5 hours starting at 13:00 UTC.

    Hi Everyone,
     
    Planned maintenance is scheduled for the Sophos Community on Saturday, September 12. More information will be posted soon, stay tuned! 

    Please note: The Sophos Community will be down for approximately 5 hours, starting at 1300 UTC. 

    The site will show a maintenance page during the work similar to this: 
     
     
    Regards,
    Yashraj
    • 10 Sep 2020
  • Sophos Licensing: Scheduled maintenance on Saturday, August 8th from 7am to 10am (UTC)

    Hi All,

    Please note that we are completing maintenance work on Saturday, August 8th between 07:00am to 11:00am (UTC).

    Customers may have limited functionality during this window. Registrations and key activations will be unavailable during this period:

    • XG device registration should be re-tried after the maintenance window
    • Central Assets and Evaluations will not be synced during this time, manual re-sync will be performed…
    • 7 Aug 2020
  • ideas.sophos.com login is changing

    Hey Everyone,

    Our ideas.sophos.com site currently offers a variety of login options. This is great for convenience, both for users, and unfortunately for spammers as well. In an effort to ultimately make it easier and better for everyone using the site, we'll be switching over to use Sophos ID exclusively. Basic email, Facebook, and Google logins will no longer be available, and only Sophos ID logins will be supported…

    • 11 Jun 2020
  • Top Community Users for Q1 2020

    Hey Everyone,

    Our top Community users for each product group leaderboard for Q1 2020 has been announced!

    Each user will be awarded the 2020 Top Contributor of the Quarter award and receive a $10 gift certificate to The Sophos Store.

    Note: Our leaderboard rewards program is outlined here.


    Heartiest congratulations to the winners and our sincere thanks to everyone for your valuable contributions to our Sophos Community! 

    Our Q1…

    • 13 May 2020
  • Tales from the Frontlines Episode 1: Sophos Deep Learning & Recommended Settings

    [Update] - Recording of webinar is available below
     
    Hi Community,
     
    Don't miss the first episode in this new webinar series on Wednesday April 22 @11:00am PDT!
    Our panel of veteran Sophos Support Engineers will be discussing IT best practices and product recommended settings.
     
    Presenters:
    • Florentino Sanchez ()- Sophos Community Manager
    • Sean Kowalenko ()- Malware Incident Responder, Global Support Esca…
    • 17 Apr 2020
  • SophosID is Migrating – Please Log in With Your SophosID

    SophosID is migrating identity providers. As a result, you are required you to log in to any application using your SophosID before March 31, 2020 in order to maintain your current credentials.
    • 11 Mar 2020
  • Feedback and Suggestions for User Assistance

    Visit our Feedback on User Assistance group to suggest new content for our online help, startup guides, knowledge base and videos, or tell us how we can improve what we already have!

    Who can participate?

    All Sophos Community members!

    Guidelines for suggestions

    Product Documentation

    • Built around product functionality (proactive how-to configuration and setup)
    • Describes only standard setup and configuration in common …
    • 9 Mar 2020
  • Top Community Users for 2019

    Hey Everyone,

    Happy New Year! With the start of 2020, we would like to thank each and everyone who contributed to our Sophos Community! 

    We'd like to recognize and pass on our sincere thanks to the top 3 Sophos Community contributors for the year of 2019.

    For their outstanding contributions and wonderful assistance, each user will be immortalized with the 2019 Top Contributor of the Year award and a $100 gift certificate…

    • 23 Jan 2020
  • Top Community Users for Q3 and Q4 for 2019

    Hey Everyone,

    Our top Community users for each product group leaderboard for Q3 and Q4 2019 has been announced!

    Each user will be awarded with the 2019 Top Contributor of the Quarter award and receive a $10 gift certificate to The Sophos Store along with a 1 year Sophos Home Premium subscription.

    Note: Our leaderboard rewards program is outlined here.


    Congratulations to the winners and our sincere thanks to everyone for your…

    • 23 Jan 2020
  • Sign up for instant product alerts with the Sophos SMS Mobile Notification Service!

    Hey Community,

    The Sophos SMS Mobile Notification Service is a free of charge service that provides proactive SMS alerting for Sophos products and Sophos Central services. You’re immediately prompted in the event an issue arises, so you’ll know exactly what’s going on, what the impact is, and how to fix it.

    • Just sign up for the service and select the products for which you would like to receive alerts…
    • 13 Aug 2019
  • Issues while browsing the Sophos Community

    Hi Community,

    We have had reports of some users experiencing issues while browsing the Sophos Community. There was a problem with some JavaScript files being removed. We took out the references to those files until they were replaced.

    Earlier today (Friday), the missing JavaScript files were replaced and we have just put the references to those files back in. 

    • Any users still experiencing issues are requested to clear…
    • 9 Aug 2019
  • Top Community Users for Q1 and Q2 for 2019

    Hey Community,

    Our top users for each product group leaderboard for Q1 and Q2 will be awarded with the 2019 Top Contributor of the Quarter award and receive a $10 gift certificate to The Sophos Store along with 1 year Sophos Home Premium subscription.

    Our leaderboard rewards program is outlined in this post.

    Congratulations to the winners and thank you to everyone for your valuable contributions to our community! [:)]

    Our Q1…

    • 9 Aug 2019
  • The Sophos Community will shortly move to using search.sophos.com

    I'm pleased to announce that very shortly we will be updating and improving the Sophos Community's search function.

    Searching on the community currently brings you existing community posts, community blog posts, PDF documentation, and knowledge base articles. This aims to deliver a lot of the support related content you maybe looking for.

    Shortly, when we move over to using https://search.sophos.com/, your default…

    • 16 May 2019
  • Sophos Community will be unavailable on Saturday, March 9th for an hour at approximately 08:00 CST (14:00 GMT).

    Hi All,

    Due to a planned maintenance update, the Sophos Community will be unavailable on Saturday, March 9th for approximately an hour at approximately 08:00 CST (14:00 GMT). 

    The site will show a maintenance page during the work similar to:

    The work is urgently required and involves updates to make the platform more stable. Apologies for any inconvenience caused by this.

    Regards,

    Flo

    • 7 Mar 2019
  • Exploring more ways to contact Sophos Technical Support

    Hi All, We have created a short survey to gather feedback on whether we should offer additional channels for contacting Sophos Technical Support via messaging apps. Currently customers can correspond with Support via phone, web form, email, web porta...
    • 20 Feb 2019
  • Top Community Users for 2018

    Hey Community,

    Happy New Year everyone!

    We'd like to recognize and thank our top 3 Sophos Community contributors for the year of 2018. For their outstanding contributions and wonderful assistance in our community, each user will receive a $100 gift certificate to The Sophos Store. Information about our leaderboard rewards program can be found here.

    Congratulations to the winners!

    Top 3 Community Users for 2018

    • 3 Jan 2019
  • Top Community Users for Q3 and Q4 for 2018

    Hey Community,

    Our top users for each product group leaderboard for Q1 and Q2 will receive a $10 gift certificate to The Sophos Store. Our leaderboard rewards program is outlined in this post.

    Congratulations to the winners and thank you to everyone for your valuable contributions to our community!

    Our Q3 Winners:

    Sophos UTM 9 3012 Points
    XG Firewall rfcat_vk 1911 Points
    Endpoint Security and Control 1227…
    • 3 Jan 2019
  • Planned maintenance for the Sophos Community website on Saturday November 24th

    Hi Community,

    Due to a important scheduled update, the Sophos Community website will be unavailable on Saturday, November 24th starting at 23:00 UTC.

    The site should be offline for no longer than six (6) hours. Note that Knowledge Base articles will also be unavailable during this time period.

    A maintenance page will be displayed similar to:

    Regards,

    Flo

    • 21 Nov 2018
  • Top Community Users for Q1 and Q2 for 2018

    Hey Community,

    Our top users for each product group leaderboard for Q1 and Q2 will receive a $10 gift certificate to The Sophos Store. Our leaderboard rewards program is outlined in this post.

    Congratulations to the winners and thank you again for your valuable contributions to our community!

    Our Q1 Winners:

    Sophos UTM 9 3570 Points
    XG Firewall rfcat_vk 2333 Points
    Endpoint Security and Control 1605 Poin…
    • 23 Jul 2018
  • Planned maintenance for the Sophos Community on Saturday April 14th

    Hey Everyone,

    Due to planned maintenance, the Sophos Community will be unavailable on Saturday, April 14th for no more than 60 minutes.

    The site will show a maintenance page during the work similar to:

    This is currently scheduled for Saturday, April 14th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and the site will be unavailable for no more than 60 minutes.

    Regards,

    Flo

    • 11 Apr 2018
  • Top Community Users for 2017

    Hey Community,

    We'd like to recognize and thank our top 3 Sophos Community contributors for the year of 2017. For their outstanding contributions and assistance in our community, each user will receive a $100 gift certificate to The Sophos Store. Information about our leaderboard rewards program can be found here.

    Congratulations to the winners!

    FormerMember 19964 Points
    18811 Points
    12178 Points
    • 22 Feb 2018
  • Top Community Users for Q3 and Q4 for 2017

    Hey Community, Our top users for each product group leaderboard for Q3 and Q4 will receive a $10 gift certificate to The Sophos Store. Our leaderboard rewards program is outlined in this post.Congratulations to the winners and thank you again for you...
    • 22 Feb 2018
  • Glossary of Technical Terms

    Hey Sophos Community, Ever wondered what a Fraggle Attack is? What's a DDoS? Or what exactly a Man-In-The-Middle attack is?Look no further! Visit our Glossary of Technical Terms KB article for the definitions of terms commonly used with...
    • 8 Nov 2017
  • Sophos Community will be unavailable on Saturday September 16th for 15-30 minutes

    Hi All,

    Due to a planned maintenance update, the Sophos Community will be unavailable on Saturday, September 16th for between 15-30 minutes.

    The site will show a maintenance page during the work similar to:

    The update is currently scheduled Saturday, September 16th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 15-30 minutes.

    Sorry for the disruption but this…

    • 15 Sep 2017
  • Sophos Community will be unavailable on Saturday August 26th for approx. 45 minutes

    Hi All,

    Due to a planned maintenance update the Sophos Community will be unavailable on Saturday August 26th for approx. 45 minutes.

    The site will show a maintenance page during the work similar to:

    The update is currently scheduled Saturday August 26th starting at 06:00 PST, 08:00 CDT, 14:00 BST, 13:00 GMT, 18:30 IST and will be unavailable for approximately 45 minutes.

    Sorry for the disruption but this update will provide…

    • 24 Aug 2017