Here's a quick guide on using Support Search:
1. Type your query in the search box using natural language and click the magnifying glass icon. (For example, "how do I configure remote access VPN?")
2. Once results are populated, ensure you are on the correct page tab for the most accurate results:
- ALL CONTENT: All available content
- ARTICLES: Knowledgebase Articles (KBAs)
- COMMUNITY: Recommended Reads, Community blogs, and questions/answers.
- DOCUMENTATION: Sophos product guides, release notes, KILs
- VIDEOS: Sophos TechVids
3. You can sort the results by relevancy and posted date.
4. “Featured” or “Recommended” content appears at the top of the results page (if any). This content is believed to be highly relevant to your search query based on Machine Learning or by our seasoned Support engineers.
5. Below each result entry, color-coded facets provide details about each result, such as content type, product, version, content sub-type, and language.
6. You can use the Quick View button (eye icon) to get a snapshot of the result in a pop-up window without leaving the search page.
7. Filter your search to narrow down the results.
- The filters are dynamic and are generated based on the search results.
8. Manage your search filters.
- We recommend using the ‘Clear All Filters’ option before you start a new search.
