Overview
The Sophos Support Portal is currently unavailable.
Support can be contacted via e-mail or phone. E-mail responses to existing support tickets are not impacted.
Product and Environment
Sophos Support Portal
Issue timeline
- 04:00 UTC - Support Portal became unavailable.
- 08:30 UTC - Support Portal is available again
Impact
Customers are not able to access the Sophos Support Portal.
Chat support is currently not available.
Workaround
Please contact Sophos Sophos via phone or e-mail (support@sophos.com). Please note that emails will only work for existing/open cases.
Regional phone numbers can be found here: https://docs.sophos.com/support/help/en-us/contact/index.html
Next update
The next update is expected by 07:00 UTC
Sign up for the Sophos Support Notification Service to receive proactive SMS alerts for Sophos products and Sophos Central services.
