Hello Everyone,
Update: Maintenance has been completed, and the following changes are now in effect:
- Assets List View will be removed from Account Details.
- For current licensing information, refer to https://support.sophos.com/support/s/article/KB-000035521
- FTP credential generation is no longer available on the Support Portal. We have replaced FTP with a new file upload tool.
Some users might experience intermittent latency when browsing KB articles, rest assured we are working on improving this experience.
For further info on the Support Portal, visit:
- Partners: https://techvids.sophos.com/share/watch/QXbiMkfWhZbqucDXs1ezC5
- Customers: https://techvids.sophos.com/watch/yBi5NcvMQTBNWVyunmm4u1
Please note that the Sophos Support Systems will undergo scheduled maintenance from Saturday, August 10, 01:00 UTC, to Monday, August 12, 01:00 UTC. During this time, Sophos Support hours and availability will not be impacted. Sophos Support be available at any time via our global phone numbers. There will be no product service impact during this maintenance. The table below shows which services will and will not be available during the maintenance window:
|
Available During Maintenance |
Not Available During Maintenance |
|
Sophos Community |
Support Portal and Case History |
|
Support Documentation |
Knowledge Base |
|
Phone-based Support |
Email Communication1 |
|
|
Digital Chat Support |
1 All emails sent during maintenance will be queued and delivered post-maintenance.
Reminder: Support hours and availability will not be impacted. If you need to report an issue, please call the Support Line.
Case Number Changes
The Support Systems Maintenance will change case numbers. If you have an open support case at the time of the maintenance, the Support Engineer working on the case will notify you of the new case number. Rest assured, all details and information related to your case remain intact.
Maintenance Window
- PT (Pacific Time): Friday, August 9, 18:00 to Sunday, August 11, 12:00
- ET (Eastern Time): Friday, August 9, 21:00 to Sunday, August 11, 15:00
- IST (Indian Standard Time): Saturday, August 10, 06:30 to Monday, August 12, 00:30
- UTC (Coordinated Universal Time): Saturday, August 10, 01:00 to Monday, August 11, 19:00
You can reach Support through all the available methods:
- Please call the Sophos Support Hotline if you require immediate help
- Our @SophosSupport Twitter account for the latest updates
Subscribe to the Sophos Status Page for all future updates.
Note: If you encounter any issues with the Support Portal, Knowledgebase, or Digital Chat post maintenance, you can connect with our Support Teams via:
