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PureMessage install failure Error code -2068578304

come_on_joe

Hi there,

I am trying to install PureMessage 3.1.3 on a Windows Server 2003 R2 x64 running Exchange 2007, however, during the SQL 2008 Express install I get the following error message:

Error code -2068578304 was returned when running:

C:\pmex64_31\Resources\SQLEXPR_x64_ENU.exe /QUIETSIMPLE /ACTION=INSTALL /FEATURES=SQL /INSTANCENAME=SOPHOS /SQLSVACCOUNT="NT AUTHORITY\SYSTEM"/SQLSYSADMINACCOUNTS="BUILTIN\Administrators"

I have checked the release notes for 3.1.3 and it mentions similar error codes but not the one I have:

http://downloads.sophos.com/readmes/readpmex_313_eng.html

Re-installing the product does not fix the error.

Has anyone experienced this or can help please?

Cheers!

:43703


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    Is there already a SQL Server instance called SOPHOS on the server?

    And what happens if you run the SQL Express install on its own (ie from the extraction location: C:\pmexXXX\Resources\SQLEXPR_x64_ENU.exe)

    Post screenshots if there is an error.

    :43705

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Is there already a SQL Server instance called SOPHOS on the server?

    And what happens if you run the SQL Express install on its own (ie from the extraction location: C:\pmexXXX\Resources\SQLEXPR_x64_ENU.exe)

    Post screenshots if there is an error.

    :43705

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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