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PureMessage - messages from "allowed sender" going into spam digest.

MarstonBooks

Emails from a particular allowed sender are going into spam digest with a spam score of 33. 

*@allowedsender.com is in the allowed sender list but just one particular sender 's messages with that domain name are going into the digest. We have explicitly added that person's email address to the list but it's still happening. The only thing we can think of that the person's last name is Cialis.

I thought being on the allowed sender list meant email from these senders doesn't get scanned for spam.

:45311


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  • 0

    I am having a similar issue where I have added *@host.com and sender@host.com to the allowed senders list, yet emails are still being marked as Spam and quarantined.

    Was a resolution found for the issue?

    Thanks

    J

    :52933
  • 0

    Hi,


    The cause is almost certainly that the 'From' address is being added to the 'Allow List' instead of the actual sender address.


    To see the sender address in PureMessage you can select a message in quarantine, then select the 'View details' action - this will show the sender as the 'Envelope Sender', you will also be able to see the From address for comparison.


    Generally, the From and sender address should be identical so you shouldn't meet this problem, though some senders choose to use different addresses. Obviously, a sender who continually changes their sender address is difficult to maintain in an allow list, though this behavior is generally limited to spammers who are in fact looking to evade block lists.


    Regards,


    Reginald

    :52957
  • 0

    Hi

    Thanks for taking the time to reply.

    I have looked over the From vs Envelope sender addresses in the quarantined message, however they are both the same, in multiple cases of quarantined messages. As I have added the *@host and sender@host to the allow list, I cant see how it is not allowing the messages through.

    The emails in question do have a couple of additional recipients which are gmail addresses, but I dont see that that should be an issue given that the sender is in the allow list.

    Any further suggestions appreciated.

    John

    :52971
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