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PureMessage - messages from "allowed sender" going into spam digest.

MarstonBooks

Emails from a particular allowed sender are going into spam digest with a spam score of 33. 

*@allowedsender.com is in the allowed sender list but just one particular sender 's messages with that domain name are going into the digest. We have explicitly added that person's email address to the list but it's still happening. The only thing we can think of that the person's last name is Cialis.

I thought being on the allowed sender list meant email from these senders doesn't get scanned for spam.

:45311


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    Hi

    Thanks for taking the time to reply.

    I have looked over the From vs Envelope sender addresses in the quarantined message, however they are both the same, in multiple cases of quarantined messages. As I have added the *@host and sender@host to the allow list, I cant see how it is not allowing the messages through.

    The emails in question do have a couple of additional recipients which are gmail addresses, but I dont see that that should be an issue given that the sender is in the allow list.

    Any further suggestions appreciated.

    John

    :52971
Reply
  • 0

    Hi

    Thanks for taking the time to reply.

    I have looked over the From vs Envelope sender addresses in the quarantined message, however they are both the same, in multiple cases of quarantined messages. As I have added the *@host and sender@host to the allow list, I cant see how it is not allowing the messages through.

    The emails in question do have a couple of additional recipients which are gmail addresses, but I dont see that that should be an issue given that the sender is in the allow list.

    Any further suggestions appreciated.

    John

    :52971
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