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End of life spare hardware

Hello,

With the retirement of Sophos SG hardware approaching soon (2 months), I wanted to know if hardware replacement for faulty hardware will still be available as long as the license is able to be renewed which ends in 2026.

Thank you.

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BarbaraH over 1 year ago in reply to BAlfson +3 suggested

Hi Bob, A change to what we previously published: As we'll still be selling remaining SG Series appliances after June 30, 2023, we've decided to keep the 1-year and 2-year new subscriptions active for…

0 Vivek Jagad over 1 year ago

Hey Tom B ,

Thank you for reaching out to the community, as long as you have a valid standard protection UTM license your appliance will be eligible for the RMA.

Thanks & Regards,
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0 BAlfson over 1 year ago

Yes, Tom, as Vivek said, your replacement coverage ends when your license is expired without renewal or on June 30, 2026, whichever is sooner.

After June 30 of this year, SG spares will be sold from remaining stock until depleted, but no "new" licenses will be sold, only renewals.

Cheers - Bob

Sophos UTM Community Moderator
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0 BarbaraH over 1 year ago in reply to BAlfson

Hi Bob,

A change to what we previously published: As we'll still be selling remaining SG Series appliances after June 30, 2023, we've decided to keep the 1-year and 2-year new subscriptions active for hardware only. https://partnernews.sophos.com/en-us/2023/06/products/sophos-utm-end-of-sale-what-changes-on-june-30-2023/
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