Sophos UTM: Decommissioning of obsolete URL categorization services CFFS. Click here for important info.

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Webadmin does not start and UTM does not work.

Alexey Krotkov

Utm 9.7 is installed on ESXi 6.0, total uptime is about 2 months. After turning off the virtual machine with UTM and carrying out preventive maintenance with the server, I turned on UTM, the virtual machine started, the UTM loading was visible in the console window, the process ended with a standard black screen indicating the web resource where the configuration is being made. Everything is great, BUT - none of the services of this virtual UTM - DNS, DHCP, NTP to others - has started. I rebooted the virtual machine several times and at some point in time a message came from UTM that WEBadmin did not start. I would like to know if it is possible from the console to resume the correct operation of the UTM. If YES, then you can report commands and command lines (I am very far from LINUX systems) to restore the full-fledged work of UTM.



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  • 0
    Hello Alexey,
    how do you know the services won't star?

    Are you able to ping the interfaces?

    Possible they are renumbered...swapped.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    I can't ping the interface. UTM does not issue IP from DHCP, therefore I judge that services do not start. When trying to connect to https://192.168.18.61:4444, the window for entering the password and login does not appear, a WEB page appears with a connection error. It happened last night, and the day before yesterday the UTM was fully functional.

  • 0 in reply to Alexey Krotkov

    OK, I think your LAN-Interface is not connected to the LAN-vSwitch from hypervisor anymore...

    You may logon to the console (root/password) and check interface-assignment / Interface-MAC / Interface-IP ... or try to assign one SG-interface after the other to ESX-LAN-Interface


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to dirkkotte

    Okay. I need Lunix commands when I go to the console. Downtime has never been associated with Linux. Write full command lines?

  • 0 in reply to dirkkotte

    On UTM, I have 2 interfaces raised - 192.168.18.61 and 192.168.1.2, when everything worked, I could go to UTM from both interfaces, now I can not go from any. I looked at the connected interfaces - everything is correctly connected to the vSwitch, the settings are also correct on ESXi. A second UTM with different VLAN settings is connected to the same vSwitch - it works fine.

  • 0 in reply to Alexey Krotkov

    Nothing changed in the UTM configuration, so this must be the VM settings.  Do you have an older backup of the VM that you can restore?  Are you certain that the IPs of the interfaces haven't changed?  When you boot the UTM,the internal IP should be displayed on the console.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to Alexey Krotkov

    you may go to the UTM console/shell and use tcpdump to check the packets incoming at the interfaces.


    Dirk

    Systema Gesellschaft für angewandte Datentechnik mbH  // Sophos Platinum Partner
    Sophos Solution Partner since 2003
    If a post solves your question, click the 'Verify Answer' link at this post.

  • 0 in reply to BAlfson

    Good afternoon. Yes, there are copies of the virtual machine and I restored the virtual UTM from a fresh copy, everything works fine.

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