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Password recovery 9.406-3 (Asked in German but i guess in English i get more people)

WolfgangS

Hi

First of all, iam not a native english speaker so i asked this question first in the german forum.

as you can see here:

https://community.sophos.com/products/unified-threat-management/f/german-forum/83133/password-recovery-9-406-3

 

same topic but only in german.

ok, i lost my webadmin account password and i used this guide to change it:

https://community.sophos.com/kb/de-de/115346

i login in with the bash and did a :

passwd loginuser

passwd root

bash told my password changed

ok reboot

loginuser > login ok

su root

su: incorrect password

any hint for me

thank you !

 



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    This procedure worked for me, but i had to do it several times until a login with root was possible. The login as root must be as quick as possible after the reset procedure. Maybe the utm sets the passwords back if there are some passwords in the configuration database.

    German:

    Das Problem hatte ich auch. Es scheint nach dem Reboot nur ein kleines Zeitfenster für das Login zu geben, bevor wahrscheinlich die hinterlegten Passwörter aus der Konfiguration wieder gesetzt werden. Man kann es aber schaffen.

    Good luck / Viel Glück

     

    Sophos Certified Architect (UTM + XG)

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  • 0

    This procedure worked for me, but i had to do it several times until a login with root was possible. The login as root must be as quick as possible after the reset procedure. Maybe the utm sets the passwords back if there are some passwords in the configuration database.

    German:

    Das Problem hatte ich auch. Es scheint nach dem Reboot nur ein kleines Zeitfenster für das Login zu geben, bevor wahrscheinlich die hinterlegten Passwörter aus der Konfiguration wieder gesetzt werden. Man kann es aber schaffen.

    Good luck / Viel Glück

     

    Sophos Certified Architect (UTM + XG)

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