Endpoint Protection logs show "unknown SSL protocol error" and "SSL connection timeout"

Question

Got a PUA warning on one of my endpoints, so thought I'd try to get a bit more information from the logs. Then I noticed that the log is filled with lines like this: 
 epsecd[7930]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com:443 
 and 
 epsecd[7930]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 28: Timeout was reached SSL connection timeout 
 Running Release 9.403-4. 
 Any ideas why this is happening? Thanks, James.

sachingurung · Accepted Answer

Hi James, 
 This error is intermittent and related with Sophos servers, if you have a valid subscription for support please inform them. If not, this will be resolved automatically after the server maintenance. 
 Thanks