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Endpoint Protection logs show "unknown SSL protocol error" and "SSL connection timeout"

jlbrown

Got a PUA warning on one of my endpoints, so thought I'd try to get a bit more information from the logs. Then I noticed that the log is filled with lines like this:

epsecd[7930]: W main::_log:435() => severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com:443

and

epsecd[7930]: W main::_log:435() =>  severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 28: Timeout was reached SSL connection timeout

Running Release 9.403-4.

Any ideas why this is happening? Thanks, James.



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    Hi James, 

    This error is intermittent and related with Sophos servers, if you have a valid subscription for support please inform them. If not, this will be resolved automatically after the server maintenance.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0 in reply to sachingurung

    Still getting this error. Now running 9.509-3.

    epsecd[15410]: W main::_log:435() =>  severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com:443

    It everyone else getting it or is it just my system?

     

    James.

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  • 0 in reply to sachingurung

    Still getting this error. Now running 9.509-3.

    epsecd[15410]: W main::_log:435() =>  severity="warn" sys="System" sub="eplog" name="Listing [https://6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com//6fea187c-c1b0-3be7-a697-b2ec3d5beb82/] failed with return code 35: SSL connect error Unknown SSL protocol error in connection to 6fea187c-c1b0-3be7-a697-b2ec3d5beb82-wdx-c1b0.broker.sophos.com:443

    It everyone else getting it or is it just my system?

     

    James.

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