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Unable to activate EndPoint Protection

Guyonphone

Hello, 

I am unable to activate EndPoint protection on my Sophos UTM 9. It just times out. I checked the logs and have found the following:

2015:01:25-00:42:49 SophosUTM epsecd[5527]: >=========================================================================
2015:01:25-00:42:49 SophosUTM epsecd[5527]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:01:25-00:42:49 SophosUTM epsecd[5527]: 
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  2. Epsec::Logic::Client:[:$]n_error:1458() /Epsec/Logic/Client.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  4. main::top-level:63() client.pl
2015:01:25-00:42:49 SophosUTM epsecd[5527]: <>


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  • V9.???

    "Can't talk to Sophos LiveConnect" - what related information do you see in the Web Filtering and DNS logs at 2015:01:25-00:42:49?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Same issue here after updating to 9.306 this morning. Logs show the same as well as the dashboard. None of my endpoints have phoned home since the upgrade.

    Verified I can telnet just fine to the live connect broker address from the UTM so it's not being blocked. turned off Endpoint via Webadmin, no luck. Restart epsecd from shell, no luck. Rebooted, no luck.

    asg:/root # tail /var/log/epsecd.log
    2015:01:26-14:31:26 asg epsecd[17253]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout creating socket. timeout"
    2015:01:26-14:31:26 asg epsecd[17253]: >=========================================================================
    2015:01:26-14:31:26 asg epsecd[17253]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
    2015:01:26-14:31:26 asg epsecd[17253]:
    2015:01:26-14:31:26 asg epsecd[17253]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  4. main::top-level:63() client.pl
    2015:01:26-14:31:26 asg epsecd[17253]: 
  • in reply to sfurey
    This issue resolved itself after applying several of the recent updates. After applying update 9.307-6 the issue disappeared and everything is working as expected.

  • I'm having this same issue on version 9.405-5..

  • in reply to JeremyJohnson

    Posted more details and "resolution" on Topic 56124. Sorry for bumping two different threads for this.

  • Could be caused due to temporary problem in the local Liveconnect servers.

    Thanks

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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