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Unable to activate EndPoint Protection

Guyonphone

Hello, 

I am unable to activate EndPoint protection on my Sophos UTM 9. It just times out. I checked the logs and have found the following:

2015:01:25-00:42:49 SophosUTM epsecd[5527]: >=========================================================================
2015:01:25-00:42:49 SophosUTM epsecd[5527]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout starting SSL session. at /Epsec/Logic/Client.pm line 184." effect="Can't talk to Sophos LiveConnect"
2015:01:25-00:42:49 SophosUTM epsecd[5527]: 
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  2. Epsec::Logic::Client:[:$]n_error:1458() /Epsec/Logic/Client.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2015:01:25-00:42:49 SophosUTM epsecd[5527]:  4. main::top-level:63() client.pl
2015:01:25-00:42:49 SophosUTM epsecd[5527]: <>


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  • Same issue here after updating to 9.306 this morning. Logs show the same as well as the dashboard. None of my endpoints have phoned home since the upgrade.

    Verified I can telnet just fine to the live connect broker address from the UTM so it's not being blocked. turned off Endpoint via Webadmin, no luck. Restart epsecd from shell, no luck. Rebooted, no luck.

    asg:/root # tail /var/log/epsecd.log
    2015:01:26-14:31:26 asg epsecd[17253]: W id="424200" severity="warn" sys="System" sub="epsecd" name="Timeout creating socket. timeout"
    2015:01:26-14:31:26 asg epsecd[17253]: >=========================================================================
    2015:01:26-14:31:26 asg epsecd[17253]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Timeout creating socket. timeout" effect="Can't talk to Sophos LiveConnect"
    2015:01:26-14:31:26 asg epsecd[17253]:
    2015:01:26-14:31:26 asg epsecd[17253]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  2. Epsec::Logic::Client:[:$]n_error:1461() /Epsec/Logic/Client.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2015:01:26-14:31:26 asg epsecd[17253]:  4. main::top-level:63() client.pl
    2015:01:26-14:31:26 asg epsecd[17253]: 
  • in reply to sfurey
    This issue resolved itself after applying several of the recent updates. After applying update 9.307-6 the issue disappeared and everything is working as expected.
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