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Endpoint Security: Failed to send a WinHttp request. The error code was 12002

zaphod
Hi,

trying to install Sophos Endpoint Security on a normal win 7 client (as done 100 times before...).

On this client always getting the error that no internet-connection is available and the installation stops. 

the log file:


30.09.2014,11:04:31,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
30.09.2014,11:04:31,Informationen,Setup-Version 2.10.4.5,
30.09.2014,11:04:31,Informationen,Command line: c:\users\klein_~1\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-94a6.broker.sophos.com -token *****************,
30.09.2014,11:04:31,Informationen,Setup-Programm wurde von C:\Users\KLEIN_~1\AppData\Local\Temp\sophos_bootstrap gestartet,
30.09.2014,11:04:31,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
30.09.2014,11:04:31,Informationen,Überprüfung des Anwenders auf Mitgliedschaft in Administratorengruppe...,
30.09.2014,11:04:31,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
30.09.2014,11:04:35,Informationen,Starting the install sequence.,
30.09.2014,11:04:35,Informationen,Checking for internet connectivity...,
30.09.2014,11:04:38,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
30.09.2014,11:04:38,Informationen,Checking for internet connectivity...,
30.09.2014,11:05:10,FEHLER,Failed to send a WinHttp request. The error code was 12002 (Das Zeitlimit für den Vorgang wurde erreicht.).,
30.09.2014,11:05:10,FEHLER,Es konnte keine Internetverbindung hergestellt werden.,
30.09.2014,11:05:14,Informationen,------------------ Installation program finishing with code 143 ------------------,



Internet is available, testet the installation on another virtual client (same os / same connection / same installer file) the endpoint protection installs without any problems.. 

any advice??

greets


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  • 0
    My reseller has created a ticket with Sophos about this, but up to now no new information. They expect it won't be before monday before we have an answer.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0
    For what it's worth, I'm experiencing this also...
  • 0
    Woke up this morning, checked my clients servers
    Install worked as if there was no problem.
    I'm guessing the brokers servers are now fixed!!!!!!
    this needs to be more streamlined to the people/Technicians in the US talking to AU 

    AU Sophos, UK Sophos had no idea there was an issue until I advised Sophos of this thread lastnight this went on for far too long.

    Resellers should be made service instant!

    Here's hoping your all fine now.

    Brett.
    Evolution IT PTY LTD
    Director
    Evolution IT
    Sophos Reseller
  • 0
    Cottonakin, I thought your problem was fixed by last Friday?

    Brett, you're new here on the User BB - welcome!  Thanks to you and apijnappels for getting the problem resolved.  We look forward to having you make as much of a contribution here as he's making.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    it also worked on my site (germany) now :-)

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0
    Also working again here.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • 0

    Looks like the problems are back:

    19-3-2018,16:02:23,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    19-3-2018,16:02:23,Information,Setup version 3.1.3.279,
    19-3-2018,16:02:23,Information,Command line: c:\users\sys-alg\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-cbf2.broker.sophos.com -token *******,
    19-3-2018,16:02:23,Information,Process security set successfully,
    19-3-2018,16:02:23,Information,Setup program was run from C:\Users\sys-alg\AppData\Local\Temp\sophos_bootstrap,
    19-3-2018,16:02:23,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    19-3-2018,16:02:23,Information,Starting wizard to collect information from user...,
    19-3-2018,16:02:25,Information,Starting the install sequence.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:25,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:46,ERROR,Failed to send a WinHttp request. The error code was 12002 (Er heeft een time-out van de bewerking plaatsgevonden.).,
    19-3-2018,16:02:46,ERROR,Failed to connect to the URL mcs1-cbf2.broker.sophos.com/.../ep.,
    19-3-2018,16:02:46,ERROR,An internet connection could not be established.,
    19-3-2018,16:02:49,Information,------------------ Installation program finishing with code 143 ------------------,

    But the installation succeeds after several attempts (but for 200+ clients, brrrr). Already created a ticket at Sophos support.

    Waiting on it now.

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