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Endpoint Security: Failed to send a WinHttp request. The error code was 12002

zaphod
Hi,

trying to install Sophos Endpoint Security on a normal win 7 client (as done 100 times before...).

On this client always getting the error that no internet-connection is available and the installation stops. 

the log file:


30.09.2014,11:04:31,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
30.09.2014,11:04:31,Informationen,Setup-Version 2.10.4.5,
30.09.2014,11:04:31,Informationen,Command line: c:\users\klein_~1\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-94a6.broker.sophos.com -token *****************,
30.09.2014,11:04:31,Informationen,Setup-Programm wurde von C:\Users\KLEIN_~1\AppData\Local\Temp\sophos_bootstrap gestartet,
30.09.2014,11:04:31,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
30.09.2014,11:04:31,Informationen,Überprüfung des Anwenders auf Mitgliedschaft in Administratorengruppe...,
30.09.2014,11:04:31,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
30.09.2014,11:04:35,Informationen,Starting the install sequence.,
30.09.2014,11:04:35,Informationen,Checking for internet connectivity...,
30.09.2014,11:04:38,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
30.09.2014,11:04:38,Informationen,Checking for internet connectivity...,
30.09.2014,11:05:10,FEHLER,Failed to send a WinHttp request. The error code was 12002 (Das Zeitlimit für den Vorgang wurde erreicht.).,
30.09.2014,11:05:10,FEHLER,Es konnte keine Internetverbindung hergestellt werden.,
30.09.2014,11:05:14,Informationen,------------------ Installation program finishing with code 143 ------------------,



Internet is available, testet the installation on another virtual client (same os / same connection / same installer file) the endpoint protection installs without any problems.. 

any advice??

greets


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  • 0
    My reseller has created a ticket with Sophos about this, but up to now no new information. They expect it won't be before monday before we have an answer.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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  • 0
    My reseller has created a ticket with Sophos about this, but up to now no new information. They expect it won't be before monday before we have an answer.

    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

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