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Endpoint Security: Failed to send a WinHttp request. The error code was 12002

zaphod
Hi,

trying to install Sophos Endpoint Security on a normal win 7 client (as done 100 times before...).

On this client always getting the error that no internet-connection is available and the installation stops. 

the log file:


30.09.2014,11:04:31,Informationen,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
30.09.2014,11:04:31,Informationen,Setup-Version 2.10.4.5,
30.09.2014,11:04:31,Informationen,Command line: c:\users\klein_~1\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-94a6.broker.sophos.com -token *****************,
30.09.2014,11:04:31,Informationen,Setup-Programm wurde von C:\Users\KLEIN_~1\AppData\Local\Temp\sophos_bootstrap gestartet,
30.09.2014,11:04:31,Informationen,Überprüfung auf vorhandene Installation von Sophos Anti-Virus oder Sophos AutoUpdate...,
30.09.2014,11:04:31,Informationen,Überprüfung des Anwenders auf Mitgliedschaft in Administratorengruppe...,
30.09.2014,11:04:31,Informationen,Assistent versucht, Informationen über den Anwender abzurufen...,
30.09.2014,11:04:35,Informationen,Starting the install sequence.,
30.09.2014,11:04:35,Informationen,Checking for internet connectivity...,
30.09.2014,11:04:38,Abgeschlossen,Successfully connected to the URL http://dci.sophosupd.com/.,
30.09.2014,11:04:38,Informationen,Checking for internet connectivity...,
30.09.2014,11:05:10,FEHLER,Failed to send a WinHttp request. The error code was 12002 (Das Zeitlimit für den Vorgang wurde erreicht.).,
30.09.2014,11:05:10,FEHLER,Es konnte keine Internetverbindung hergestellt werden.,
30.09.2014,11:05:14,Informationen,------------------ Installation program finishing with code 143 ------------------,



Internet is available, testet the installation on another virtual client (same os / same connection / same installer file) the endpoint protection installs without any problems.. 

any advice??

greets


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  • 0

    Looks like the problems are back:

    19-3-2018,16:02:23,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    19-3-2018,16:02:23,Information,Setup version 3.1.3.279,
    19-3-2018,16:02:23,Information,Command line: c:\users\sys-alg\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-cbf2.broker.sophos.com -token *******,
    19-3-2018,16:02:23,Information,Process security set successfully,
    19-3-2018,16:02:23,Information,Setup program was run from C:\Users\sys-alg\AppData\Local\Temp\sophos_bootstrap,
    19-3-2018,16:02:23,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    19-3-2018,16:02:23,Information,Starting wizard to collect information from user...,
    19-3-2018,16:02:25,Information,Starting the install sequence.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:25,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:46,ERROR,Failed to send a WinHttp request. The error code was 12002 (Er heeft een time-out van de bewerking plaatsgevonden.).,
    19-3-2018,16:02:46,ERROR,Failed to connect to the URL mcs1-cbf2.broker.sophos.com/.../ep.,
    19-3-2018,16:02:46,ERROR,An internet connection could not be established.,
    19-3-2018,16:02:49,Information,------------------ Installation program finishing with code 143 ------------------,

    But the installation succeeds after several attempts (but for 200+ clients, brrrr). Already created a ticket at Sophos support.

    Waiting on it now.

Reply
  • 0

    Looks like the problems are back:

    19-3-2018,16:02:23,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
    19-3-2018,16:02:23,Information,Setup version 3.1.3.279,
    19-3-2018,16:02:23,Information,Command line: c:\users\sys-alg\appdata\local\temp\sophos_bootstrap\setup.exe -server mcs1-cbf2.broker.sophos.com -token *******,
    19-3-2018,16:02:23,Information,Process security set successfully,
    19-3-2018,16:02:23,Information,Setup program was run from C:\Users\sys-alg\AppData\Local\Temp\sophos_bootstrap,
    19-3-2018,16:02:23,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
    19-3-2018,16:02:23,Information,Starting wizard to collect information from user...,
    19-3-2018,16:02:25,Information,Starting the install sequence.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:25,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
    19-3-2018,16:02:25,Information,Checking for internet connectivity...,
    19-3-2018,16:02:46,ERROR,Failed to send a WinHttp request. The error code was 12002 (Er heeft een time-out van de bewerking plaatsgevonden.).,
    19-3-2018,16:02:46,ERROR,Failed to connect to the URL mcs1-cbf2.broker.sophos.com/.../ep.,
    19-3-2018,16:02:46,ERROR,An internet connection could not be established.,
    19-3-2018,16:02:49,Information,------------------ Installation program finishing with code 143 ------------------,

    But the installation succeeds after several attempts (but for 200+ clients, brrrr). Already created a ticket at Sophos support.

    Waiting on it now.

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