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RED15 Issue System LED IS RED

Abdulmohsen Hamdi over 4 years ago

Dear All,

Greetings,

I have an issue with the RED15 device, anyone knows why I facing this issue and how can I solve this issue

Photo attached >>

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emmosophos over 4 years ago +1 suggested

Hello Abdul, Thank you for contacting the Sophos Community! if the System RED is blinking at the same time as the Router, Internet and Tunnel one, then it means the RED was not able to pull a configuration…

0 emmosophos over 4 years ago

Hello Abdul,

Thank you for contacting the Sophos Community!

if the System RED is blinking at the same time as the Router, Internet and Tunnel one, then it means the RED was not able to pull a configuration file from the Provisioning Server or a Firmware update failed. You can find more about the LED light status here.

Is this a first deployment of the RED device? Has it ever been connected before?

Make sure port 3400 and 3410 are open by your ISP. Try doing a telnet red.astaro.com 3400 from a computer where the RED will be connected to confirm.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 NIRANJANA KP over 3 years ago

I am facing same issue.and here port 3400 and port 3410 is not open by isp and isp wont open these ports.so now how can i resolve this issue ?please reply me.
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0 emmosophos over 3 years ago in reply to NIRANJANA KP

Hello Niranjana,

Port 3400 and 3410, need to be open for the RED to work.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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0 NIRANJANA KP over 3 years ago in reply to emmosophos

Is it possible to change these ports. And bacuase isp is not ready to open these ports.
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0 emmosophos over 3 years ago in reply to NIRANJANA KP

Hello Niranjana,

That would be a feature request, currently, this is not supported.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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