RED15 Issue System LED IS RED

Hello Abdul,

Thank you for contacting the Sophos Community!

if the System RED is blinking at the same time as the Router, Internet and Tunnel one, then it means the RED was not able to pull a configuration file from the Provisioning Server or a Firmware update failed. You can find more about the LED light status here.

Is this a first deployment of the RED device? Has it ever been connected before?

Make sure port 3400 and 3410 are open by your ISP. Try doing a telnet red.astaro.com 3400 from a computer where the RED will be connected to confirm.

Regards,

I am facing same issue.and here port 3400 and port 3410 is not open by isp  and isp wont open these ports.so now how can i resolve this issue ?please reply me.

Hello Niranjana,

Port 3400 and 3410, need to be open for the RED to work.

Regards,

Is it possible to change these ports. And bacuase isp is not ready to open these ports.

Hello Niranjana,

That would be a feature request, currently, this is not supported.

Regards,