I've been running my UTM for over a week and since have not yet seen any graph data. They are all empty.
I've installed my UTM with 9.004 Software Appliance ISO (via USB DVD ODD). I know there was a bug which should have been fixed in 9.005 as mentioned in the KIL of UTM9:
ID22456 9.000 Empty graphs in Hardware and Network Usage
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Description: In special circumstances it can happen that the graphs for
'Hardware' and 'Network Usage' are empty.
Workaround: Contact the Support Team to fix it.
Fixed in: 9.005
After updating to 9.005 and then to 9.006 the problem still persisted, so I searched further and found this forum post:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/53/p/33733/114117#114117
I have tried this suggestion but still the graphs don't show any data (I've rebooted as mentioned in the suggested solution). Yesterday I've updated the UTM to 9.100, so everything should be up to date - still no graphs. =(
The logging subsystem is stating this:
2013:05:15-00:00:04 utm-01 logarchiver[6765]: INFO: * checking log files ...
2013:05:15-00:00:04 utm-01 logarchiver[6765]: INFO: * archiving files ...
2013:05:15-00:00:10 utm-01 logarchiver[6765]: INFO: * storing files on remote storage ...
2013:05:15-00:00:10 utm-01 logarchiver[6765]: INFO: -> no files to transmit
2013:05:15-00:00:10 utm-01 logarchiver[6765]: INFO: * processing ARM configuration ...
2013:05:15-00:00:10 utm-01 logarchiver[6765]: INFO: no ARM config, skipping ARM section
2013:05:15-00:00:10 utm-01 logarchiver[6765]: INFO: skipping ARM section - no configuration found
I am running my UTM on an Intel D2500CCE Board (with onboard Intel Atom D2500 CPU), 4GB of RAM and a Kingston 30GB SSD.
Am I missing something? Could it be a hardware issue? Another solution suggests to reinstall the UTM. Maybe I can work around that. Is there any log information I am missing?
If it's any use: the pie charts are working! Only the graphs are empty (e.g. "Logging & Reporting > Hardware, see attached screeshot).
Thanks for taking your time and let me know if I can provide you with more infos.
Kind regards
smueff
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