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spam acl condition: cannot parse spamd output

I have the same behavioral like in post https://community.sophos.com/utm-firewall/f/mail-protection-smtp-pop3-antispam-and-antivirus/113734/does-your-spam-check-have-intermittent-failures

spam acl condition: cannot parse spamd output
Warning: ACL "warn" statement skipped: condition test deferred

We have a 2 Node HA System (Active-Passive). When this happens, its not often, SPAM is not filtered and gets to users inboxes. In case it happens, we must reboot the active Node so that the Standby-Node gets active and the the Spam-Filtering is working again. What can cause the error? Maybe the spamd deamon runs out of memory like here described: https://forums.cpanel.net/threads/exim-and-spamassassin-fails-spam-acl-condition-cannot-parse-spamd-output.376581/ ? where can i find the spamd log files?

This is a annoying Bug which must be resolved!

Greetings

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0 cfi over 2 years ago

forget to mention: SG330 UTM 9.711-5
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0 Vivek Jagad over 2 years ago

Hello cfi,

Thank you for reaching out to the community, this is under the known issue list: NUTM-8001
Please refer the article and find the excel sheet > download > and then under the UTM 9 section will find the key id mentioned above !!
Known Issues List for Sophos Products: https://support.sophos.com/support/s/article/KB-000036055?language=en_US

Thanks & Regards,
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0 cfi over 2 years ago in reply to Vivek Jagad

Thanks for your reply.

"This issue is being cause because the spam lookup module is failing to connect to the lookup servers..."

Sorry, this makes no sense because when we reboot the active Node it works again - so i assume it is not a networking issue.

Is there anywhere the logfile from the spamd ? Should i open a Support Request about this?
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