iView iview 3 - no search engine results showing

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iview 3 - no search engine results showing

Louis-M over 7 years ago

Just upgrade to iview3 and straight away we are missing search engine reports. They are showing no results even though the 3 UTM's (latest firmware) we have all show the searches in their logs.

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0 sachingurung over 7 years ago

Hi Louis,

I am yet to try iView3 but did you have the same configuration on the UTM with iView2? Alongside, is decrypt and scan defined in the UTM?

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Louis-M over 7 years ago in reply to sachingurung

Exactly the same. Iview2 was updated from within the iview2 console under firmware. Upgrade went without issues. Only scan URL's in UTM
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0 sachingurung over 7 years ago in reply to Louis-M

Verified as a BUG, reference ID NCR-2730. Fix arrives in iView v3 MR1.

Thanks

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 ChadTaggart over 7 years ago in reply to sachingurung

Hi,

Is there any updates / progress on this specific issue?

I've just installed iView V3.01.1 and have added our SG UTM V9 that is running the latest firmware. From the UTM directly I can see search engine results however from iView there is no data showing?

Thanks in advance.
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0 Jackb over 7 years ago in reply to ChadTaggart

Same problem here. IView V3.01.1 and SG UTM V9.502. Since the UTM update from 9.4 to 9.5 iView is showing no more data. However data from before the UTM upgrade to 9.5 is still showing. I think something is broken in 9.5.
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0 Jackb over 7 years ago in reply to ChadTaggart

Same problem here. IView V3.01.1 and SG UTM V9.502. Since the UTM update from 9.4 to 9.5 iView is showing no more data. However data from before the UTM upgrade to 9.5 is still showing. I think something is broken in 9.5.
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0 Bertram Oosthuizen over 7 years ago in reply to Jackb

I got the same problem since upgrading to 9.5, currently on 9.503-4, Still on SIVOS 02.00.0 MR-2, wanted to collect data, but now noticed that no activity has been recorded since UTM has been upgraded.

What should be done to resolve this?
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0 Jackb over 7 years ago in reply to Bertram Oosthuizen

We recently updated to 9.505-4 and now it is working again.
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