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Users(Viewer/Admins) cannot see the devices assigned to them

Hi,

In iView, I have created several users with different roles(Viewer/Admins) and assigned devices to them. When the user logs in they cannot see any of the devices that were assigned to them.

Only the superadmin user account is able to view any of the devices on the iView server(Version SIVOS 03.01.1 100GB), currently we have 106 devices reporting to the iView server.

Has anyone any ideas of what I can do to fix this, or to investigate why the users cannot see the devices?

Best Regards,

Nigel

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0 sachingurung over 6 years ago

Hi,

It is verified as a Bug; devices defined in a group are not visible to any additional User/Admin except the default Admin account.

Reference ID: NCR-2806, the fix is planned in iView v3 MR2.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Nigel Quinn over 6 years ago in reply to sachingurung

Thanks Sachin, when is iView v3 MR2 being released?

Nigel
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0 sachingurung over 6 years ago in reply to Nigel Quinn

Considering the fact that iView v2 MR1 was released recently, I cannot confirm the ETA for MR2. i will try to remember and update this post if I get any information about the release.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 sachingurung over 6 years ago in reply to Nigel Quinn

Considering the fact that iView v2 MR1 was released recently, I cannot confirm the ETA for MR2. i will try to remember and update this post if I get any information about the release.

Thanks,

Sachin Gurung
Team Lead | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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