Live Log crashing

Hello karnalta ,

Thank you for reaching out to the community, please follow the following steps if it helps:

1. Enable the APTP pattern download on WEB-GUI
   i) On "Advanced Protection"/"Advanced Threat Protection"/"Global"
   ii) Enable "Advanced Threat Protection Status"
   iii) Apply
   Note: This will enable APTP up2date pattern download
   iv) Wait for 30 minutes
   v) Try the live logging again

2. Disable the APTP by disable the "Advanced Threat Protection Status"

Hello,

I tried but it did not work. I have waited about 1 hour.

Anything else I could try ?

Thank for the help.

Since when are you facing this problem, did you upgrade or firewall had a power outage or anything similar ?
And also can you check if the device has the enough space ?

I am not certain of the date of this issue. I have noticed it a few days back but could be there for weeks. A power outage is something we experiment sometime, yes.

I have cleared all logs at first to ensure there is enough space. So yes, there is 90% of the free space.

And since how many days the UTM is up and running the uptime ?

It was up since approx. 28 days.

I just restarted it during launch time today but issue is still present.

Check the postgres: ps aux | grep postgres 
And you can re-building the database from the command mentioned here - Database Rebuild


Impact: You'll loose the logging reporting for last 24 hours !

Just did a rebuild and unfortunately, issue still there.

lastly then - Re-image UTM

I finally re-imaged the UTM and of course, logs  are now working correctly. Thank you.

I finally re-imaged the UTM and of course, logs  are now working correctly. Thank you.