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Sophos has thousands of Partners and tens of thousand of customers that were not prepared for the limitations of this tool.
Of the trust relationships established in MyUTM, not one was migrated to this tool.
The ability to open a ticket in MyUTM MUST be re-added immediately.
Everyone needs to make noise about this.
Cheers - Bob
The global VP of Sophos Support responded to me. His explanation of this situation makes complete sense: