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Grant Support Access Howto

Hi,

in order to waste time unnecessarily with the support processing, a link to a KB article would be helpful, which lists how to grant support access for the common products on case creation site/formular.

UTM: community.sophos.com/.../121548
XG: community.sophos.com/.../122784
Cloud Products: ...
and so on.

Specifically designed for access via SSH with current L1/L2 RSA keys and hosts being accessed. <-- Very important for me ;-)

The astaro guys share that in most first emails.

 



A lot of information has already been shared publicly, but there are no cross-references to the information where you need it. Maybe the site already exists, but i doesnt know where...

best regards,
Max