Sophos access point AP 55C blinking orange light

Hi Precious Paul,

Thank you for reaching out to Sophos Community.

You may refer to the following for the LED status 

https://www.avanet.com/en/kb/what-do-the-different-blink-codes-on-sophos-access-points-mean/

Also, to verify, was the access point working before and able to obtain an IP address?

Hi Precious Paul,

Thank you for reaching out to Sophos Community.

You may refer to the following for the LED status 

https://www.avanet.com/en/kb/what-do-the-different-blink-codes-on-sophos-access-points-mean/

Also, to verify, was the access point working before and able to obtain an IP address?

Yes, it was working before but it’s just blinking amber light for now and it can’t pick up an ip address ,please can you create a case ID and try to contact me via a phone call 

Hi Precious Paul,

For proper escalation, kindly create a case via https://soph.so/SophosSupport 

Input all information needed, and kindly add the community post as a reference.

Also, kindly share the case ID once created so we can add a note for the Engineer.

I'll also remove your email address and contact information in the above reply. Thank you