conflicting location public ip address

 Dimitri Zuodar Currently due to lack of Agent support, we serve locations based on first come first serve basis. 

For this instance another sophos customer has configured a locationin DNS protection before you and that's reason you are seeing the alert. We would suggest you to please get a leased ip address if possible. 

For any further query or help you can drop an email to dns-protection-feedback@sophos.com

Reference: https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/DNSProtection/Troubleshooting/index.html#locations

Issue

DNS Protection has stopped resolving DNS requests from a location.

What to do

This issue might occur for the following reasons:

• The FQDN you entered in the location isn't resolving to a valid IP address. You must check your DNS configuration to resolve this.
• The IP address (static or resolved via DDNS fqdn) you entered or the IP address (static or resolved via an FQDN) in the location conflicts with another user. DNS Protection gives precedence to the user who created the location first. In this case, we recommend you ask your ISP for a unique IP address.

You can see alerts for these issues on the Alerts page in Sophos Central.

Dear Prashil Gupta  ,

thanks for your fast response! unfortunately (for us) this is our own dedicated public ip address, already in use for many years now. so that is why we would like to have this investigated, this might be a misconfiguration on the other customer.

thanks!

Dimitri

That's interesting. Request you to please drop email to dns-protection-feedback@sophos.com. We'll discuss offline on how ip ownership can be proved 

thanks Prashil Gupta , I have sent you an email!

thanks Prashil Gupta , I have sent you an email!