Wrong DNS resolution

We've activated DNS Protection yesterday eventing on our firewall and got totally wrong resolved IP-adresses.
After reverting it back to Google, the rights ones were resolved.

How should we proceed with that ?
I can provide 2 examples

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LuCar Toni 11 months ago in reply to OlafPelzer +2 verified

Those are the DNS block page redirect IPs. So to speak: The FQDN you try to reach is blocked, therefore we offer this IP to block it. This is a record, blocked by DNS due the category: Going to this…

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+1 Prashil Gupta 11 months ago

Hi OlafPelzer
Thanks for signing up for DNS Protection EAP.
If you can send the "Feedback" from Central (available in DNS Protection pages), it would enable us to connect over Email to discuss the concern further.

Looking forward to your response. Thanks in advance.
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0 OlafPelzer 11 months ago in reply to Prashil Gupta

Hi Prashil Gupta ,
done, waiting for your reply via email-channel.

Grüße

Olaf Pelzer
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0 Prashil Gupta 11 months ago in reply to OlafPelzer

Hi OlafPelzer We havent received the feedback from your account yet. Can you please confirm if you submitted feedback from DNS Protection page only

Example for submitting feedback

Step1 - Click on feedback on top right bottom corner, fill fields necessary, and click submit,

Step 2 - Acknowledgement mentioning - Thank you - we really appreciate your feedback

update
[edited by: Prashil Gupta at 9:37 AM (GMT -8) on 13 Dec 2023]
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0 OlafPelzer 11 months ago in reply to Prashil Gupta

Already sent the feedback exactly with the procedure.

Grüße

Olaf Pelzer
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0 Prashil Gupta 11 months ago in reply to OlafPelzer

Unfortunately, I am not able to identify the feedback you have sent.

Please drop your feedback to dns-protection-feedback@sophos.com with all details and we will get back to you at the earliest. Thanks for your patience
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0 Prashil Gupta 11 months ago in reply to OlafPelzer

Unfortunately, I am not able to identify the feedback you have sent.

Please drop your feedback to dns-protection-feedback@sophos.com with all details and we will get back to you at the earliest. Thanks for your patience
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