Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Having trouble to run Screen connect through Application filter...please help

JanMeinecke

I have a group of applications in categories that i filter in my XG 115

And they are all on setting allow...but screenconnect (log says Port 8041) is denied...

I also already set screen connect explicit to allow as single entry in the same Application filter, but still denied

Only if i take the application filter out of the firewall rule, screen connect works...

So even that i allow any group that i have set up in the application filter, it is still denying it...

Does that make any sense to some one and does anyone have an idea to get that working?!

Thx...

Firmware is up to date...



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    Hi Jane,

    Greetings.

    I request you to check if Application Filter is dropping any packet for Screen Connect client. To check the logs, navigate through the options: 

    • System
    • Diagnostics
    • Log Viewer
    • View logs for  > Application Filter

    Configure a Filter in Source IP as the IP address of the system you try to test Screen connect client.

    You will discover the drop logs, if you find anything dropping correct it under the Application Filter policy.

    Hope that helps. 

    Let me know if you have any further questions.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi Jane,

    Greetings.

    I request you to check if Application Filter is dropping any packet for Screen Connect client. To check the logs, navigate through the options: 

    • System
    • Diagnostics
    • Log Viewer
    • View logs for  > Application Filter

    Configure a Filter in Source IP as the IP address of the system you try to test Screen connect client.

    You will discover the drop logs, if you find anything dropping correct it under the Application Filter policy.

    Hope that helps. 

    Let me know if you have any further questions.

    Thanks

    Sachin Gurung

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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