Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 40 subscribers
  • Views 7938 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Netflix not streaming when adblock policy enabled

MarnixKoster

I just did a default install and the only thing blocked are the ads with the policy. When I enable the ad blocking I cannot stream netflix on my mobile phone. If I disable the adblocking, than streaming netflix works without a problem. Anybody a solution for this. I don't have any scanning features etc enables yet.



This thread was automatically locked due to age.
Parents
  • 0

    Hi Marnix,

    Greetings.

    Can you check the Logs by navigation through the option System> Diagonostics> Log Viewer> View Logs for> Web Filter/Application Filter. Try to stream Netflix and check what logs do you capture on the screen for your device's IP address. If Netflix is blocked due to Ad Block Category, then you can either create an Exception for your IP address through a New Firewall Rule. Else I request you to contact our Support Team for Reassessment of Netflix into the correct category.

    Hope that helps.

    Thanks

    Sachin Gurung

    Reassessment 

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Hi Marnix,

    Greetings.

    Can you check the Logs by navigation through the option System> Diagonostics> Log Viewer> View Logs for> Web Filter/Application Filter. Try to stream Netflix and check what logs do you capture on the screen for your device's IP address. If Netflix is blocked due to Ad Block Category, then you can either create an Exception for your IP address through a New Firewall Rule. Else I request you to contact our Support Team for Reassessment of Netflix into the correct category.

    Hope that helps.

    Thanks

    Sachin Gurung

    Reassessment 

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data
Unfiltered HTML