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Netflix not streaming when adblock policy enabled

MarnixKoster

I just did a default install and the only thing blocked are the ads with the policy. When I enable the ad blocking I cannot stream netflix on my mobile phone. If I disable the adblocking, than streaming netflix works without a problem. Anybody a solution for this. I don't have any scanning features etc enables yet.



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    Hi Marnix,

    Greetings.

    Can you check the Logs by navigation through the option System> Diagonostics> Log Viewer> View Logs for> Web Filter/Application Filter. Try to stream Netflix and check what logs do you capture on the screen for your device's IP address. If Netflix is blocked due to Ad Block Category, then you can either create an Exception for your IP address through a New Firewall Rule. Else I request you to contact our Support Team for Reassessment of Netflix into the correct category.

    Hope that helps.

    Thanks

    Sachin Gurung

    Reassessment 

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
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