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XGS118 unable to verify licence.

rfcat_vk

Hi,

I have registered it in CM, claimed it and it currently running on an evaluation licence until early February 2025.

I have tried registering the XGS118 a number of times with various network settings and each time the response unable to verify licence.

I have read a number of KBAs which have a lot of information, but none really useful in resolving the issue.

Please advise what needs to be done to verify the licence.

Ian



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[edited by: Erick Jan at 12:51 AM (GMT -8) on 9 Jan 2025]
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  • 0 in reply to LHerzog

    The device is time synch'ed.

    Progress report.

    The Customer Care Support sent me some instructions which I followed with the same error.

    I sent Customer Care Support a copy of the screenshots and they requested remote access the CM instance.

    Next email advises that the issue has been basically escalated to the back office team.

    I am waiting for th e next installemt.

    Ian

    XG115W - v20.0.3 MR-3 - Home

    XGS118 waiting for licence to arrive - v21 GA

    If a post solves your question please use the 'Verify Answer' button.

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