Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Virtual mac fails

In my attempt to upgrade my UTM to XGS (home), I moved my virtual mac from the old to the new.

But it will not pull my static IP.  My ISP says it looks like it powers up, uses the hardware mac, pulls a dynamic IP, then switches to the virtual mac.

My modem has the static IP, so the displayed dynamic IP doesn't work.  The dynamic IP is pingable for about 20 seconds.  

I rebooted the modem many times.

I rebooted the XGS twice.

Any ideas?

Also there is no renew button like UTM had.  Or am I missing it?

Chris.



Edited TAGs
[edited by: Erick Jan at 2:17 AM (GMT -8) on 9 Dec 2024]
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  • Hi,

    thank you for the update. Does the ISP provide a simple WAN connection or is it over a VLAN? You should only need to edit and save once.

    What is the NIC type you are using for your WAN connection?

    What happens when you connect your PC directly to the modem?

    Ian

    XG115W - v20.0.2 MR-2 - Home

    XG on VM 8 - v21 GA

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