Sophos XGS4300 - WAN Interface not pinging

Question

Dear all, 
 
 I am facing a problem that my WAN Port always showing RED and i could not ping the WAN Gateway. At the same time, the same line with the same Static ip address is working in my laptop / nearby desktop without any problem. 
 
 Kindly let me know, what could be the reason for this?

Stephen BabuJohnson · Accepted Answer

Hi Vivek, 
 
 Thanks for your reply. I have removed the existing Sys-traffic-NAT from console which belongs to the Primary BSNL ISP and modified the NAT rule in the Default SNAT Policy. Everything working fine..

Vivek Jagad · Answer

Hi Stephen BabuJohnson ,

Thank you for reaching out to the community, under the console execute the following and check if that helps:
ref - Sytem diagnostics.
> system diagnostics utilities arp ping interface Port<no> <gateway.ip.address>

Sophos XGS4300 - WAN Interface not pinging

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