Sophos XGS4300 - WAN Interface not pinging

Dear all,

I am facing a problem that my WAN Port always showing RED and i could not ping the WAN Gateway. At the same time, the same line with the same Static ip address is working in my laptop / nearby desktop without any problem.

Kindly let me know, what could be the reason for this?

Parents

0 Vivek Jagad 2 hours ago

Hi Stephen BabuJohnson ,

Thank you for reaching out to the community, under the console execute the following and check if that helps:
ref - Sytem diagnostics.
> system diagnostics utilities arp ping interface Port<no> <gateway.ip.address>

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Reply

0 Vivek Jagad 2 hours ago

Hi Stephen BabuJohnson ,

Thank you for reaching out to the community, under the console execute the following and check if that helps:
ref - Sytem diagnostics.
> system diagnostics utilities arp ping interface Port<no> <gateway.ip.address>

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Sign in to reply

Verify Answer

Cancel

Children

No Data