XGS 2300 Lockup

Hi all,

I had our XGS 2300 hard lock today, display buttons didnt work on the unit and no lan/wan connection on the interface, i've lodged a case and waiting a response.

I've been running 21.0 GA build 169 and it's been running fine, also have been using the threatfeeds with good results.

Anyone had similar experiances with their devices hard locking?

Thanks!

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[edited by: Erick Jan at 4:13 AM (GMT -8) on 18 Nov 2024]

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0 Erick Jan 14 days ago

Hi Kent,

Thank you for reaching out to Sophos Community.

Would you be so kind to share the case ID ?

Erick Jan
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0 Kent_166 14 days ago in reply to Erick Jan

Hi Erick, case ID is 02024060 haven't really got much to go on yet as it's just happened and it was out of the blue, need to work out what was the cause of it.
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0 Erick Jan 14 days ago in reply to Kent_166

Hi Kent,

Thank you for sharing the case ID. Will further monitor the case.

Erick Jan
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0 Erick Jan 2 hours ago in reply to Kent_166

Hi Kent,

Upon checking your case, the handler has sent some further instructions to verify for any underlying issue within the firewall

Erick Jan
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0 Erick Jan 2 hours ago in reply to Kent_166

Hi Kent,

Upon checking your case, the handler has sent some further instructions to verify for any underlying issue within the firewall

Erick Jan
Community Support Engineer | Sophos Technical Support
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