Tomcat stopped working

Hi Emman,

Thank you for reaching out to Sophos Community.

We regret to hear about your experience. I've also removed the serial number.

To verify, have you proceeded with the factory reset? 

If not yet, kindly try to upgrade to the latest version.

Also, please check the logs(tomcat.log) in the advance shell to see any indications of why the services have stopped.

Hi Emmanuel Joshua Cañon ,

Thank you for reaching out to the community, SFOS 19.5.1 MR-1 is declared EOL on 15-FEB-2024
REF - Retirement calendar for Sophos SG UTM, Sophos Firewall, Sophos Wireless, Sophos RED, and other network products

Request you to re-image the appliance to the latest version | Sophos Firewall Release notes, Knowns issues, upgrade information  all can be found here.

Hi Erick,

Good morning!

I already factory reset yesterday and nothing changed. I also reimage to it's updated firmware but I still can't access it's GUI. 
Thank you

Hi Vivek,

I already re-image the appliance to it's latest version. But I still can't access its GUI. 

Hi,

please edit your screenshots to remove the licence details.

next, the latest version is v20.0.2 Mr-2.

ian

Hi Sir Vivek,

I've already re-imaged the system to the latest version (SFOS 20.0.2), but the issue persists. I also checked the Tomcat and Apache services, and both are stopped.

Could you please assist?

Thank you.

Best regards,
Emman

Hi Emmanuel Joshua Cañon request you to please log a service request, so that I can help expedite the diagnosis with the support to help you resolve at the earliest...(Please provide me the service request number here once raised)

Hi Sir Vivek Jagad here's the service request number for your reference. Thank you so much

-02005257

Regards,

Emman

Hi Emmanuel,

Thank you for sharing the case ID.Will further monitor this.