Sophos XG Software Deploment no USB Keyboard SFOS 20.0.2

I am experiencing the same thing when installing SW-20.0.2 or SW-21.0.0 home licence on a Protectli VP2410.

This to learn in advance for the Sophos HA cluster we will be using soon.

When I power on the device, the USB keyboard works, NumLock light is on.

As soon as SFOS starts booting, the light goes off. USB port blocked?

USB hub didn't solve it.

Is there a way to solve this?

I have the same experiences in my home lab with XG210 and the newest 21.0.0.169.

While booting, the keyboard works. I can select in SFLoader between the older 20_0_2_378 and the newest 21_0_0_169. But then the keyboard light turns off, and in the password prompt, I cannot type anything.

The system was originally installed in JUN with the most recent Sophos version and later updated a few? times. I assume the initial version is gone from the SFLoader and replaced over time with the above-stated ones. Hence I cannot try, which update broke the keyboard support.

Hi Marko,

Don't worry, the ticket is only 2 months old and will surely be solved soon by the Sophos DEV team..... ;-)

But I'm glad that other affected people are now getting in touch!

The problem is that I'm sure many are only now noticing this error.
As long as access is via https/ssh from the network, you won't notice anything.

BR Gerd

Hi Gerd,

two months w/o a solution for such a terrible issue is indeed very embarrassing and doesn't give a good feeling to recommend this appliance. I don't care about their ticket levels, such issues must immediately get patched by the guys.

You are right, w/o the necessity to use the CLI, most people do not recognize this broken core functionality. But in case you brick some network setting by mistake, the CLI is essential to get the system back.

At least I could use the Micro-USB port of XG210 to telnet into the system and fix my mistake. But without this fallback of some devices, you will be lost.

Ciao-ciao, Marko

Hi Gerd,

We regret to hear about your experience.

Upon checking the case update. Our GES is seeking assistance with a test from your side to verify.

If you haven’t received the email from last Dec 4, kindly advise us also. 

Hi Gerd,

We regret to hear about your experience.

Upon checking the case update. Our GES is seeking assistance with a test from your side to verify.

If you haven’t received the email from last Dec 4, kindly advise us also. 

Hi Erick,

you are right, I forgott to answer, but I did this morning.

The next answer from Sophos Support Team is now scheduled for December 18.

May be they are preparing the solution as a christmas present? ;-)

BR Gerd