Sophos XG Software Deploment no USB Keyboard SFOS 20.0.2

I am experiencing the same thing when installing SW-20.0.2 or SW-21.0.0 home licence on a Protectli VP2410.

This to learn in advance for the Sophos HA cluster we will be using soon.

When I power on the device, the USB keyboard works, NumLock light is on.

As soon as SFOS starts booting, the light goes off. USB port blocked?

USB hub didn't solve it.

Is there a way to solve this?

Hi Mark,

Thank you for reaching out to Sophos Community.

Kindly share the case ID here. If there is none, I recommend creating one by reaching out to Sophos Support.

Hi Mark,

Thank you for reaching out to Sophos Community.

Kindly share the case ID here. If there is none, I recommend creating one by reaching out to Sophos Support.

Thanks for replying.

I'm on a home license (private account) for this device.
Don't think I can file a case.

Better use business account? No XGS yet but long time astaro user.

Hi Mark,

Thank you for sharing the information. 

As an update, Gerd's case has been escalated with our GES. will post an update.

May I bring this thread back to the top?

I am only getting the typical Sophos intermediate messages about my ticket case no 01926946, but nothing concrete is going on.
(The ticket is now 2 months old!)

Also the escalation to GES/DEVs does not seem to bring any progress.
Would someone from Sophos like to see what's going on?
BR Gerd

Hello,

The DEV team is still investigating the issue, so not many updates can be provided at this time.

I have, however, sent an internal email to see if a better update can be provided from DEV. 

Regards,

I haven't heard anything from Support, but the matter is becoming more urgent!
We have a request for ~ 200 appliances that we would like to support at a reasonable price.
Without keyboard support this is impossible as we would have to manually downgrade all of them to 20.0.0 due to the forced SFOS update during installation!