Version 20.02 of Sophos XG for XG 116 with high RAM usage

"After the 20.02 update, all XG 116 firewalls started excessively consuming RAM usage, even in environments with low traffic and queries. I have already opened a ticket with Sophos, but they don't have a solution for this. Is anyone else experiencing the same issue?"

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[edited by: Raphael Alganes at 11:34 PM (GMT -7) on 18 Sep 2024]

0 LuCar Toni 2 months ago

Did you create a support case for this?

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0 Luis Agner 2 months ago in reply to LuCar Toni

Yes, and I have already contacted support (using the number for Brazil), but I always receive the same generic response: that it will be forwarded to global support and no further information is available. This version 20.02, along with the SSD update, has caused a lot of performance issues in Sophos models.
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0 emmosophos 2 months ago

Hello there,

Can you share the Case ID?

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Luis Agner 2 months ago in reply to emmosophos

Case 01889319
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0 Erick Jan 2 months ago in reply to Luis Agner

Hi Luis,

Thank you for sharing the case; I've already put a note on your case and will continue to monitor it.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 Erick Jan 1 month ago in reply to Luis Agner

Hi,

Upon checking the case, there was a zoom link sent from the case handler.

Erick Jan
Community Support Engineer | Sophos Technical Support
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