Huawei 3372 LTE stick not working in SFOS 20.0.2 MR-2-Build378

I can confirm this is still the issue as of 15/10/2024. Sophos technical support are terrible.

They did not offer this as a solution to me. I had to google it myself.

Also you cannot downgrade without having to completely reconfigure the device as the backup and restore doesn't work from the newer SFOS 20.0.2 MR-2-Build378 to older SFOS 20.0.1 MR-1-Build342 version. What a mess. 

This modem is also on their USB compatibility list. See here:

docs.sophos.com/.../index.html

I spent over 2 hours on support with a total incompetent technical support member. First name Zander. I had to practically beg for him to escalate this issue to engineering team.

It's now with the development/engineering team and they will update me in the next business day or so. I will re-post with their solution if any.

Hi Damian,

We regret to hear about your experience. 

Also, can you share the case id? I've only found a case under your name from July 2023, and it states that the dongle isn’t supported.

And to verify, is the dongle you’re using Huawei 155e? Kindly correct me if I am wrong.

Case ID: 01951476

Hi,

Thank you for sharing the case.

The case handler will triage this to our GES team as this might be affected by NC-142427.

Any Update on this, i got the same model and problem only on XGS 136

Hello Christopher,

Regret to hear you encountered an issue. Could you open a support case to have your issue further investigated and please share with us the caseID

Thank you for your patience and thank you for choosing Sophos. 

Regards,

Hello Christopher,

Regret to hear you encountered an issue. Could you open a support case to have your issue further investigated and please share with us the caseID

Thank you for your patience and thank you for choosing Sophos. 

Regards,