Huawei 3372 LTE stick not working in SFOS 20.0.2 MR-2-Build378

I can confirm this is still the issue as of 15/10/2024. Sophos technical support are terrible.

They did not offer this as a solution to me. I had to google it myself.

Also you cannot downgrade without having to completely reconfigure the device as the backup and restore doesn't work from the newer SFOS 20.0.2 MR-2-Build378 to older SFOS 20.0.1 MR-1-Build342 version. What a mess. 

This modem is also on their USB compatibility list. See here:

docs.sophos.com/.../index.html

I spent over 2 hours on support with a total incompetent technical support member. First name Zander. I had to practically beg for him to escalate this issue to engineering team.

It's now with the development/engineering team and they will update me in the next business day or so. I will re-post with their solution if any.

Hi Damian,

We regret to hear about your experience. 

Also, can you share the case id? I've only found a case under your name from July 2023, and it states that the dongle isn’t supported.

And to verify, is the dongle you’re using Huawei 155e? Kindly correct me if I am wrong.

Case ID: 01951476

Case ID: 01951476

Hi,

Thank you for sharing the case.

The case handler will triage this to our GES team as this might be affected by NC-142427.

Any Update on this, i got the same model and problem only on XGS 136

Hello Christopher,

Regret to hear you encountered an issue. Could you open a support case to have your issue further investigated and please share with us the caseID

Thank you for your patience and thank you for choosing Sophos. 

Regards,