Couldn't delete user. A firewall rule, VPN connection, web policy rule, or SSL/TLS inspection rule exists for this user.

Question

Our company own a sophos firewall xgs ( XGS3300), I try to delete user from 'Authentication' page but it failed, 
 i able to disable the user account, but unable delete the user account. but some account i able to delete. 
 
 i appreciate if there is any solution.

Mayur Makvana · Accepted Answer

Hello, 
 Thank you for contacting Sophos community! 
 Kindly review firewall rules, VPN policy or web policy and make sure that the user which you are deleting is not in used. 
 If you are unable to find, kindly DM me with the access ID.

LuCar Toni · Answer

If you "really struggle to find the rules": Try do to a XML Import/Export: Export the entire configuration of your firewall. Then open the XML File with notepad and search for your username. It should be easily localizable.

Sophos User2968 · Answer

Great i found the root caused. it appears the username still link to one of the disabled firewall rules. thanks all.

Couldn't delete user. A firewall rule, VPN connection, web policy rule, or SSL/TLS inspection rule exists for this user.

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