Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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XGS4500 (SFOS 20.0.2 MR-2-Build378) after Firmware update from 20GA to MR2 stays dead

Speedfish

Hello Sophos Community,

we just updated two XGS4500 (in HA) to 20 MR2 and now the SSLVPN stays dead:

After checking the admin interfance I logged into the shell:

I used the command: service sslvpn:restart -ds nosync

503 Service Failed


We don't use SSLVPN (for now) but still we would like to know what we can do to get this service up again and running.

Thanks for your help



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[edited by: Raphael Alganes at 6:58 AM (GMT -7) on 12 Aug 2024]
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  • 0 in reply to Mayur Makvana

    2024-08-10 10:07:59Z [19479] TCPv6_SERVER link remote: [AF_UNSPEC]
    2024-08-10 10:07:59Z [19479] MULTI: multi_init called, r=256 v=256
    2024-08-10 10:07:59Z [19479] IPv4 pool size is too small (1), must be at least 2
    2024-08-10 10:07:59Z [19479] Exiting due to fatal error
    2024-08-10 10:07:59Z [19479] Closing TUN/TAP interface
    2024-08-10 10:07:59Z [19479] /sbin/ip addr del dev tun6 10.242.2.249/30

    So I assume its due to an inactive sslvpn configuration right?
    If I delete it or disable the service then it should fine I guess

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