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Sophos XGS116 FW 20.0 how to logout when connected to wifi via vouchers

Hello All,

I need your assistance regarding an issue I face with an XGS116 FW v 20 with vouchers.

To specify, I am able to connect to the wifi via using vouchers, but there is no option for logout button.

In addition, I wish to see my remaining balance and the data or time consumed, but I am not sure where to find this option.

Can you please assist?

Thank you in advance.

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Top Replies

Vivek Jagad 6 months ago in reply to Eva Pavli +1 suggested

Unfortunately that would'nt be possible, This would be a Feature Request; I'd recommend you reach out to your Account Manager, Sales Engineer, or Sales Representative so that they can enter this request…

0 Vivek Jagad 6 months ago

Hi Eva Pavli ,

Thank you for reaching out to the community, have you tried checking on the user portal under the hotspot section ?

Thanks & Regards,
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0 Eva Pavli 6 months ago in reply to Vivek Jagad

Dear Vivek,

Thank you for your reply, but I want to enable the option for the guest that has accessed the WiFi using voucher to logout. Also, I want to know if there is a way that the user can view the remaining balance of the voucher he is using.

Thanks.
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0 Vivek Jagad 6 months ago in reply to Eva Pavli

Unfortunately that would'nt be possible,

This would be a Feature Request; I'd recommend you reach out to your Account Manager, Sales Engineer, or Sales Representative so that they can enter this request into our system. You can also log a support case so that our support representative can help link that FR to the account.

Additionally, you can use the in-product feedback in the Sophos Firewall located in the Top Menu Bar.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 Eva Pavli 6 months ago in reply to Vivek Jagad

Dear Vivek,

Thank you for your kind assistance.

I have already opened a new support case which is in process.
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